How to turn your worst production outage or security incident into a physical shoebox diorama that helps teams understand failure, improve incident response, and build more resilient systems.
How a simple, train-signal-style chalkboard can transform your incident response culture by surfacing weak signals, aligning teams, and complementing your Outage Management System (OMS).
How to move complex incident and outage context reliably between engineers, managers, and executives—using reliability-engineering thinking, analog backups, and structured stories as your “freight elevator.”
How hand‑drawn dependency maps and tabletop exercises can transform chaotic incident response into a disciplined, reliable practice—before your next pager storm hits.
How a simple index card tray can transform your team’s approach to reliability—from firefighting and heroics to visible, shared, and steadily improving habits.
Before you build a flashy incident war room, you should build a quiet bench. This post explores how low-tech “paper dashboards” can help you design a focused, high-integrity incident signal garden—so your on-call engineers see what matters when everything is on fire.
How to use simple, paper-only “chaos carousel” drills to build shared reliability intuition, practice incident roles, and strengthen your team’s outage and security response without touching production.
How to use low‑stakes, analog “paper prototype” simulations and tabletop drills to stress‑test your incident response rituals, uncover hidden failure modes, and build real confidence before the next real outage hits.
How classic pinball machines can teach modern engineering teams to design better incident response, chaos drills, and reliability practices—using nothing more than paper, pens, and structured imagination.
How to turn static floor plans into dynamic, walkable “story trainyard” paper maps that let teams rehearse outages in advance—using ArcGIS Pro, ArcGIS Field Maps, and ArcGIS Online as the digital engine behind an analog, field-ready blueprint.